Account Manager / Social Media Lead

Ever dreamed of working with a team of marketing and advertising pros? What if you could run your own projects and manage high-profile accounts? How about working with national and international clients? And just maybe, bringing your pet to the office? Sometimes, the grass really is greener on the other side.

Launched in 2013, Ray is an independent advertising and marketing agency based in St. John’s, NL. A team of 20, we specialize in creating standout solutions for our clients. After nearly 12 years of growth, accolades, and award-winning work, we’re ready for our next passionate Account Manager / Social Media Lead to join our team full-time, with the flexibility to work hybrid from our office in St. John’s, NL, or remotely from anywhere in Canada.

We’re not just looking for a skillset; we want someone with talent, personality, and potential — and a decent sense of humour. You’ll work with industry veterans and contribute to exciting brands and projects. All part of our commitment to helping you grow and build the future you want.

As an Account Manager / Social Media Lead, you’ll build positive client relationships while overseeing social accounts. You’ll play a key role on the account management team, supporting senior members while managing your own clients. Leveraging your knowledge of social media trends, you’ll ensure our client’s online presence is strategic, engaging, and constantly evolving.

The perfect fit will be:

• Passionate about client service and building long-term trusting relationships
• Proactive, resourceful with a problem-solving attitude
• Hungry to grow marketing and advertising skills
• Super organized and comfortable leading multiple projects at once
• Comfortable working in a team environment while being self-motivated
• Familiar with integrated marketing and communication strategies and campaigns across paid, earned, and owned channels
• A follower of social trends with knowledge of what performs well across different platforms and audiences
• Ready to push creative boundaries and grow in a dynamic company

Core Responsibilities

• Support account leads in managing client relationships
• Develop project briefs and coordinate with creative, strategy, and production teams to ensure timely delivery within the set budget

• Act as a trusted advisor for your own clients, build a lasting relationship with them, and help them achieve business goals and objectives
• Manage client social media accounts and ensure consistent brand messaging and engagement
• Work closely with the creative team to develop engaging content aligned with the strategy
• Schedule and post content across various platforms to maintain an optimized content calendar
• Track and report on campaign performance metrics
• Assist with client documentation, including status reports, budget control updates, estimates for new business, timelines, and workback schedules
• Contribute positively to agency culture

Desired Skills and Experience

• 3-5 years of marketing experience (agency experience is a plus)
• Proven experience in digital and social media marketing projects
• Strong client service skills
• Superior writing and editing abilities
• Outstanding organization and project management skills
• Familiarity with media across digital, print, TV, social media, and radio
• Ability to work independently as well as with a team
• Strong presentation skills
• Experience with social media scheduling tools like HeyOrca!
• Event planning and management skills an asset

Our Story

At Ray, we don’t just do great work; we do it with a great team. Our President and Executive Creative Director, Jenny Smith, is a five-time Atlantic Business Magazine Top 50 CEO winner and was inducted into the Hall of Fame in 2022. Ray ranked sixth in the country in Strategy Magazine’s Small Agency of the Year ranking, ahead of all our East Coast peers. Since day one, our work has earned recognition from Applied Arts, The Crystals, Effies, Marketing Magazine, and the Advertising and Design Club of Canada. In 2024, we brought home 17 ICE Awards and continue to break creative boundaries. This year, we’re proud to be named one of Atlantic Canada’s best places to work for the third consecutive year.

What started as a one-woman show has grown into a dynamic team of 20 seasoned professionals, including creative, account services, digital development, and media planning experts. Our agility and tight-knit team are our greatest assets. We take pride in building lasting relationships and helping clients achieve their long-term goals.

Think you’d be a great fit? Send your resume and cover letter to jobs@rayagency.ca. We can’t wait to meet you.

As a women-owned, WBE-certified company, we embrace diversity and encourage people from all backgrounds to apply. We thank all applicants for their interest, however, only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.