IT Support Analyst

IT Support Analyst
Full Time/Permanent
Location: St. John’s, NL

Be part of a transformation and global expansion with Vision33!

Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology. We partner with organizations globally in both the public and private sectors to understand their vision and help them attain it with the right blend of strategy, consulting, and technology.

Due to our continued growth and success at a local, national, and international level, Vision33 is looking to add an Associate IT Support Analyst. Working as a member of our Corporate Services IT Operations team, you will provide a full range of IT services to support our operations here in Canada, as well as the United States and Europe. If you are looking for an exciting opportunity as an Associate IT Support Analyst, we have a role for you! Vision33 is an award-winning team with a strong global presence, cutting-edge technologies, fun work environment, and a talented team, who could ask for more!

In this hands-on role, you will be responsible for:Providing front-line IT Help Desk support including onboarding new users and laptops.
Assisting other members of the IT Support team with any requests.
Monitoring Help Desk ticketing system to ensure problems and issues are being addressed in a timely manner.
Installing laptop images and end user peripherals as required.
Maintaining a local IT inventory as well as keeping our IT Asset Inventory master data current.
Troubleshooting issues across a number of technology areas including: Windows 10/11, Microsoft 365 (Outlook/Office and Teams/Teams Phone), FTP access, hardware and desktop application issues.
Completing employee workstation setup and moves, including on-site or off-site as required.
Performing “New Hire Orientation” on IT equipment, standard IT applications and Corporate IT policies.
Providing support to employees in our offices in Canada, the United States and Europe as well as employees working from home or from our customer sites.
Conducting employee information sessions on IT tools best practices.

We are seeking candidates that will bring the following skills and experience:1-2 years’ experience in an IT Support (Help Desk/Service Desk) operational role.
Exceptional communication and listening skills to provide excellent IT support to our teams.
Experience with a range of technologies, specifically: Windows 10/11; Microsoft 365 – including desktop/laptop imaging.
AWS experience would be an asset
Excellent problem-solving skills, with a real passion for technology and a desire to help people.
An outgoing, personable, and energetic go-getter who is ready to take on new tasks.
Ability to work independently while supporting remote teams.
Flexibility and adaptability to be responsive to support requests while balancing daily tasks and responsibilities.
Degree or College Diploma from a recognized post-secondary institution.
If you are a passionate business professional, motivated by a fast-paced environment, if you want to get involved in an environment where you can really make a difference, where your ideas will be listened to, challenged and supported, we want to hear from you!

We offer a competitive total rewards program including, paid vacation and leaves, retirement plan, health and wellness programs, training and development, and various other employee benefits and perks. We offer exciting opportunities for diverse project work, internal mobility, global travel, and so much more. If you want to be part of a global, diverse, passionate and fun environment where you can really make a difference; please submit an online application today!

For more information on our company please visit our web site at www.vision33.ca