• Full Time
  • St. John’s, NL
  • If on a visa, what is the expiry date?

Website Nucliq Biologics Inc.

Job Title: Marketing/Customer Service Manager
Company Name: Nucliq Biologics Inc.
Location: St. John’s, NL

About Us: We are Nucliq Biologics Inc (NBI), a biotechnology company envisioned to develop diagnostics & therapeutics based on the human microbiome (communities of microbes inhabiting the humans). GutcheckTM is a microbiome testing service that helps learn about your gut microbes and the precise food recommendations to achieve customer’s goals. Located at St. John’s, Newfoundland, we are on a mission to advance the understanding and application of microbiome science in human health.

Job Description: We are looking for a dynamic and results-oriented Marketing/Customer Service Manager to oversee our marketing efforts and customer service operations. The ideal candidate will be responsible for developing and implementing marketing strategies to promote our products/services while also ensuring a high level of customer satisfaction through effective customer service management. If you are a creative and strategic thinker with a passion for marketing and customer service excellence, we want to hear from you!


  • ·  Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, and retention.
  • ·  Collaborate with cross-functional teams to create and implement marketing campaigns across various channels, including digital, social media, email, and traditional advertising.
  • ·  Manage customer service operations, including responding to inquiries, resolving issues, and ensuring a positive customer experience at all touchpoints.
  • ·  Analyze customer feedback and data to identify trends, insights, and opportunities for improvement, and implement strategies to enhance customer satisfaction and loyalty.
  • ·  Monitor and report on key performance metrics related to marketing campaign effectiveness, customer satisfaction scores, and customer service KPIs.
  • ·  Stay current on industry trends, market dynamics, and competitor activities to inform marketing and customer service strategies.


  • ·  Bachelor’s degree in Marketing, Business Administration, or a related field; MBA preferred.
  • ·  2+ years of experience in marketing, customer service, or a related field, with a strong track record of success in driving business results.
  • ·  Excellent communication and interpersonal skills, with the ability to effectively engage with customers, stakeholders, and team members.
  • ·  Strong strategic planning and analytical skills, with the ability to translate data into actionable insights.
  • ·  Proficiency in digital marketing tools and platforms, including CRM systems, email marketing software, and social media management tools.
  • ·  Demonstrated leadership abilities, with experience leading and developing high-performing teams.
  • ·  Passion for delivering exceptional customer service and driving customer satisfaction and loyalty.


  • ·  Competitive salary and commission structure.
  • ·  Comprehensive benefits package, including medical, dental, and vision coverage.
  • ·  Opportunities for career advancement and professional development.
  • ·  Flexible work arrangements and a supportive work-life balance culture.

How To Apply?
Please send an email to careers@nucliqbio.ca including:

  • ·  The position title in the subject.
  • ·  Include your CV.
  • ·  Cover letter addressing the following questions:
    • ·  Why are you interested in joining Nucliq? *
    • ·  LinkedIn Profile
    • ·  How did you hear about Nucliq? *
    • ·  What are your salary expectations? *
    • ·  What are your values and how do you align them with your career goals and this position? *
    • ·  Are you legally eligible to work in Canada? *
    • ·  If on a visa, what is the expiry date?

*Mandatory questions to consider for this position.

Nucliq Biologics Inc. is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.


To apply for this job email your details to careers@nucliqbio.ca