• Full Time
  • St. John’s, NL
  • If on a visa, what is the expiry date?

Website Nucliq Biologics Inc.

Job Title: Marketing/Customer Service Manager
Company Name: Nucliq Biologics Inc.
Location: St. John’s, NL

About Us: We are Nucliq Biologics Inc (NBI), a biotechnology company envisioned to develop diagnostics & therapeutics based on the human microbiome (communities of microbes inhabiting the humans). GutcheckTM is a microbiome testing service that helps learn about your gut microbes and the precise food recommendations to achieve customer’s goals. Located at St. John’s, Newfoundland, we are on a mission to advance the understanding and application of microbiome science in human health.

Job Description: We are looking for a dynamic and results-oriented Marketing/Customer Service Manager to oversee our marketing efforts and customer service operations. The ideal candidate will be responsible for developing and implementing marketing strategies to promote our products/services while also ensuring a high level of customer satisfaction through effective customer service management. If you are a creative and strategic thinker with a passion for marketing and customer service excellence, we want to hear from you!

Responsibilities:

  • ·  Develop and execute comprehensive marketing strategies to drive brand awareness, customer acquisition, and retention.
  • ·  Collaborate with cross-functional teams to create and implement marketing campaigns across various channels, including digital, social media, email, and traditional advertising.
  • ·  Manage customer service operations, including responding to inquiries, resolving issues, and ensuring a positive customer experience at all touchpoints.
  • ·  Analyze customer feedback and data to identify trends, insights, and opportunities for improvement, and implement strategies to enhance customer satisfaction and loyalty.
  • ·  Monitor and report on key performance metrics related to marketing campaign effectiveness, customer satisfaction scores, and customer service KPIs.
  • ·  Stay current on industry trends, market dynamics, and competitor activities to inform marketing and customer service strategies.

Qualifications:

  • ·  Bachelor’s degree in Marketing, Business Administration, or a related field; MBA preferred.
  • ·  2+ years of experience in marketing, customer service, or a related field, with a strong track record of success in driving business results.
  • ·  Excellent communication and interpersonal skills, with the ability to effectively engage with customers, stakeholders, and team members.
  • ·  Strong strategic planning and analytical skills, with the ability to translate data into actionable insights.
  • ·  Proficiency in digital marketing tools and platforms, including CRM systems, email marketing software, and social media management tools.
  • ·  Demonstrated leadership abilities, with experience leading and developing high-performing teams.
  • ·  Passion for delivering exceptional customer service and driving customer satisfaction and loyalty.

Benefits:

  • ·  Competitive salary and commission structure.
  • ·  Comprehensive benefits package, including medical, dental, and vision coverage.
  • ·  Opportunities for career advancement and professional development.
  • ·  Flexible work arrangements and a supportive work-life balance culture.

How To Apply?
Please send an email to careers@nucliqbio.ca including:

  • ·  The position title in the subject.
  • ·  Include your CV.
  • ·  Cover letter addressing the following questions:
    • ·  Why are you interested in joining Nucliq? *
    • ·  LinkedIn Profile
    • ·  How did you hear about Nucliq? *
    • ·  What are your salary expectations? *
    • ·  What are your values and how do you align them with your career goals and this position? *
    • ·  Are you legally eligible to work in Canada? *
    • ·  If on a visa, what is the expiry date?

*Mandatory questions to consider for this position.

Nucliq Biologics Inc. is an equal opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.

https://www.nucliqbio.ca/cm.html

To apply for this job email your details to careers@nucliqbio.ca