Website Co. Innovation Centre

Converge. Collaborate. Cocreate.

Role Profile: Business Operations Manager with Co. Innovation Centre

Location: 710 Torbay Rd., St. Johns’, NL

About Co. Innovation Centre
Co. Innovation Centre (COIC) is an innovation hub that fosters industry, business, and ecosystem collisions across multiple sectors. It is focused on fostering collaboration and technology growth to accelerate the development of the innovation-driven economy across the province. This trailblazing initiative was born out of the needs of the innovation community and broader ecosystem. It is directly supported by techNL, in partnership with Energy NL, Canada’s Ocean Supercluster (OSC), and Energy Research & Innovation Newfoundland & Labrador (ERINL) with support from many other companies, organizations, and volunteers.

COIC is opening in Spring 2024, in a newly renovated 54,143 sq ft building, strategically situated within a growing innovation district. The building is ideally located near the airport, with highway access, and many nearby industry partners. There is a large open parking lot, that is free for visitor use. The space itself is dedicated to cultivating innovative connections, collaborations, and co-creations, between industry and established & growing businesses through unique programming, access to special technology assets, proximity to other innovators, and as a demonstration space providing visibility. More information can be found on COIC’s website

Job Summary
Reporting to the President of the Innovation Centre, the Business Operations Manager will lead operational excellence across COIC (the facility and the organization), promote data-driven decision-making, solve complex organizational problems and contribute to system and infrastructure enhancement.

The Co. Innovation Centre Business Operations Manager oversees the holistic operation of the Centre, managing both its physical infrastructure and organizational functions. Responsible for oversight of facility maintenance, safety protocols, and sustainability initiatives, they ensure a conducive environment for innovation and productivity. Additionally, they develop and enforce operational policies and procedures, ensuring compliance with regulations and industry standards. Working with the President, they align operational goals with strategic plans, track performance metrics, and manage Co. Innovation Centre’s operational budget to ensure financial sustainability

Role & Responsibilities
The successful candidate will have to manage the duality of Co. Innovation Centre as a facility and as an organization. This includes a wide variety of responsibilities that vary from facility management, operations, financial, and miscellaneous tasks. The role will be broken down into two core components: management of Co. Innovation Centre (as a Building/Facility) and management of Co. Innovation Centre (as an organization. The general responsibilities will be broken down in the following ways:

Management of Co. Innovation Centre (as a Building/Facility)

·       Facility Maintenance: Regularly inspect the external and internal premises to identify needs for repairs or improvements, ensuring the physical environment supports innovation and productivity. This will involve coordinating with our property management company and identifying next steps (e.g. sourcing contractors for renovations or updates to workspaces to foster collaboration and creativity). Work with tenants in the light industrial space to ensure new fit-ups are properly completed and executed in a way that works with Co. Innovation Centre’s requirements. Point of contact for future renovations/construction projects completed on site.

·       Safety and Security: Implement and oversee security protocols, including access control systems and emergency response plans, to ensure the safety of all occupants. Regularly review and update safety measures in response to current regulations and best practices. Ensure all plans & best practices are shared with members and easily accessible.

·       Internet/IT/AV: Work with the Co. Innovation Centre’s managed network service provider to ensure all proper systems are in place and actively monitored to provide secure and consistent internet services. Create Co. Innovation Centre specific internet/IT/AV policies and SOPs. Maintain and regularly audit internal needs (e.g. evaluations of IT systems and infrastructure enhancements and IT roadmap execution).

·       Sustainability Initiatives: Develop and implement sustainable practices within the building’s operations, such as energy-efficient lighting and various recycling programs, to minimize the environmental impact and align with Co. Innovation Centre’s commitment to sustainability.

Management of Co. Innovation Centre (as an organization)

·       Operational Policies, Procedures, and Compliance: Create, maintain and enhance internal business process documentation, including the development of IC specific policies and SOPs. Ensure staff, tenant/members and visitors are aligned in their approaches to managing safety, operational excellence, security considerations, and general IC standards, and adhering to all legal and industry requirements. This will include managing service provider contracts, ensuring compliance with health and safety regulations, and handling insurance policies. Evaluate Co. Innovation Centre insurance coverage and maintain appropriate insurance coverage. Ensure Co. Innovation Centre/tenant/member compliance with insurance policies and regulations. Optimize Co. Innovation Centre’s knowledge management systems, ensuring information is being stored and shared effectively. Minimize operational liabilities through appropriate risk management strategies.

·       Execution & Reporting on Operational Goals: Work with the President to ensure operational goals and strategies are aligned with the strategic plan & business plan for Co. Innovation Centre. This involves assessing current operations, identifying areas for improvement, and leading initiatives that contribute to long-term success. Includes enhancing systems, processes and practices to improve internal reporting on Key Performance Indicators (KPI). Gather KPI data and data-driven insights about the business, projects and programs, and prepare reports and insights for senior leadership and key stakeholders.

·       Financial Management: Oversee Co. Innovation Centre’s operational budget, including tracking expenses, managing invoices, and preparing financial reports to ensure financial health and sustainability. Evaluate and implement cost-saving measures without compromising the quality of services provided.


·       Bachelor’s degree in business administration, operations management, hospitality management or a related field and/or equivalent experience.

·       Facility management experience required.

·       5+ years of experience in a similar role in a continuous improvement environment (e.g. building manager, operations manager, facilities management, etc).

·       Experience working with service providers and managing service-related contracts.

·       Experience working with Microsoft Office products including Sharepoint, Teams, and other applications that support business automation and operational excellence.

·       A track record of driving operational excellence, efficiencies, and improvements to business processes.

·       Experience working with cross-functional teams and a deep understanding of operational business processes.

·       Comfortable leading discussions, being in front of a crowd, and conducting tours of the IC.

·       A proven agile, innovative, strategic thinker, and a self-starter.

·       Strong problem-solving and analytical skills

How to Apply
Please submit your application to the attention of Meagan Kay-Fowlow at with your cover letter and resume. Please include “Application for Business Operations Manager” in the subject line of the email.

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