Website Fonemed

IT Support Specialist

Permenant Full Time

Please note that this position is temporarily work from home and may require you to come into our St. John’s office if needed. The position may become permanent work from home in future.

Founded in 1996, Fonemed seeks to make a positive difference in the healthcare of others through their daily interactions. With a mission “to provide excellence in Nurse Advice, Health Information and Telemedicine for the patients we serve”, Fonemed takes pride in its employees, customers and industry partners, providing the highest level of quality and outstanding client experience. We pride ourselves on practicing a Culture of Care in everything we do.

Through virtual care, we meet and provide care for individuals where they are, in their homes, communities, or other locations where they live their lives. You share the company’s passion to defy the conventional boundaries of time and distance to get the right care to the right patient when and where it is needed the most.

FONEMED is seeking a talented, motivated and innovative individual to join its growing IT team as an IT Support Specialist. This role will work collaboratively with the management, technical and clinical teams to ensure our technology is supporting the delivery of our core business, excellence in client services, and our organizational mission.


  • Install, test, troubleshoot, diagnose, document and resolve technical issues surrounding Laptop/Desktop, Network Devices, mobile devices, IP Phones, software and other IT hardware/peripherals. (printers, fax machines, phones, etc.).
  • Provide user support for computer operation issues and the initial training on equipment.
  • Ensure maintenance, administration and security of hardware as per IT policies.
  • Receive and respond to incoming calls, emails or support requests regarding hardware and software issues.
  • Seek out opportunities to improve existing or recommend innovative approaches that best meet the needs of the client and the business.
  • Assist with development of various IT policies, reports and presentations for the IT department.
  • Maintain checklists and documentation related to support.
  • Contact vendors to arrange for repair and/or warranty work of computer equipment as required.
  • Provide assistance to other IT staff as required.
  • Maintain software, license and hardware inventory.
  • Act as a reference on technology trends and processes, conducting research to stay current on changes to the industry.
  • Rotating after hours IT Support on-call every 4th week and weekend


  • Successful completion of a Diploma/Degree in IT or an equiviliant combination of skills and experience.
  • Thorough knowledge and experience in multiple Windows Operating systems including Windows 7 through 10, and Windows Server 2008-2012.
  • Thorough knowledge of user administration.
  • Excellent understanding of IT best practices.
  • Analytical and problem solving skills.
  • Knowledge of MS Office (365).
  • Knowledge of SQL and database functionality.
  • Positive and friendly customer service attitude.
  • Excellent attention to detail, ability to prioritize, and meet competing deadlines.
  • Strong work ethic and positive team attitude.
  • Ability to work under tight timelines.
  • Strong communication skills;
  • Ability to work effectively and professionally in a fast paced and changing environment with people at various levels within an organization.
  • Ability to handle multiple tasks and demands simultaneously.
  • Thrive in both independent and team-based work environments.

Work With Us

It’s an exciting time at FONEMED and you will have the opportunity to experience and impact the changing face of telehealth in North America. We can offer you:

Great compensation.
Company matching RRSP.
Comprehensive benefits package including health, dental, vision, long term disability, life insurance, and critical illness.
Generous paid leave program.
A supportive and engaged team that are passionate about what we do.
A culture of care for our employees, clients, and patients.
A team that loves to have fun.
Join our engaged and growing team today by applying now!

FONEMED is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at

To apply for this job please visit